Corporate Gifts & Promotional Items

 

What Do We Do?

We help businesses grow! We create  marketing programs to increase public awareness and sales growth for your company. We help you find new customers

We will work with all types of  business – from the sole proprietor who works from home  – to large corporations and franchises.

We assess and identify the marketing  needs of your company and design a plan to reach your goals,  while working within your budget.

Promotional  Marketing

We offer a huge inventory of  innovative and cost effective promotional products to help  you brand the image of your company. Call us now to  find the perfect promotional products for all your marketing  programs.

Whether it’s bags, corporate  gifts, desk items, clocks, watches, food gifts, golf gifts  or pens, we’ll have it!

Branding

Acceptable file formats: Vector artwork is preferred (PDF/FH/AI/EPS)

If artwork is received in the correct format we will do our utmost to generate layouts within 24hrs.

If artwork is not received in the correct format, layouts may take up to 72 hours to redraw

Tips to help prepare your artwork:

All fonts must be converted to curves to avoid font substitutions.

Include font and size if typesetting is requested

Artwork for mulit-colour imprints should be sent as a colour separated file (exceptions for digital printing)

Unacceptable format:

Word files, gif, jpgs (under 600 dpi), Power Point.

Artwork Delivery :

Forward electronic artwork directly to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Please confirm approval in writing of layouts. We cannot take responsibility for non-delivery of orders if layout approval is not received.

Promotional Gifts

Have a look through our Products in our Wholesale section.

TERMS AND CONDITIONS

Sample Policy

• Items over R50.00 ex VAT. If these items are not returned within 5 workings days in their original condition (including packaging) you will be billed for them.
• Damage to any part of the samples or packaging will result in samples not being accepted for return and an invoice will be raised accordingly.  Payment
• We strictly operate on a 50% deposit and remainder on collection/delivery. Unless by prior arrangement. Stock will only be released once proof of payment has been received.
• We encourage EFT's and Cash will also be accepted.
• Cheques will be accepted. However, cheques deposited into our bank account normally takes 5 working days to clear. Stock will not be released until the funds have been cleared.
• We cannot be held responsible for missed deadlines if payment has not been received and confirmed.  Cancellations Written orders (faxed or emailed) constitute a binding contract and are legally enforceable.
• Once an order for stock has been emailed or fax, cancellations will be subject to a 15% handling and admin fee and R300.00 per layout if a layout was created.
• Once an order for Special Import products has been faxed or emailed no cancellations will be accepted. We place orders with our suppliers upon receipt of your orders and they do not accept cancellations from us.
• Unbranded stock orders needing to be returned after stock has been collected/delivered may be returned, at the sole discretion of management, within 48 hours of collection/delivery, subject to the 25% handling and admin fee. Special import orders will not be accepted for return.   Please do not return orders without prior written consent from Design Master Group. Orders returned without accompanying written consent will not be accepted by our returns department.

Shortages & Damages

Once stock has been collected/delivered from Design Master Group we have no control over it. As such we will not be held responsible for any damages or shortages not reported within 24hours.

In the case of stock being sent by courier to regions outside of Gauteng.   (i.e Durban, Cape Town etc) clients have 60 hours from time of collection, to report missing or damaged items.   No claims will be entertained thereafter.

Orders collected by courier or drivers

Please ensure that your courier knows who they are collecting for and how many orders they are collecting for you. It is your responsibility to ensure that your courier company is aware of all relevant details.

Under no circumstances will stock be release to couriers/drivers until payment is received. Please do not send your courier to collect if you have not effected payment and provided proof thereof.

Branding

• Acceptable file formats: Vector artwork is preferred (PDF/FH/AI/EPS)
• If artwork is received in the correct format we will do our utmost to generate layouts within 24hrs.
• If artwork is not received in the correct format, layouts may take up to 72 hours to redraw

Tips to help prepare your artwork:

• All fonts must be converted to curves to avoid font substitutions.
• Include font and size if typesetting is requested
• Artwork for mulit-colour imprints should be sent as a colour separated file (exceptions for digital printing)

Unacceptable format:

• Word files, gif, jpgs (under 600 dpi), Power Point.
• Artwork Delivery:
  Forward electronic artwork directly to This e-mail address is being protected from spambots. You need JavaScript enabled to view it
  Please confirm approval in writing of layouts.
  We cannot take responsibility for non-delivery of orders if layout approval is not received.

Artwork Fees

• Artwork received in the correct format will not be charged for.
• Artwork not received in correct format will attract a design and redrawing fee of R280.00 ex VAT
• This fee will accommodate 1 further change to the layouts, thereafter, any additional changes will be charged for at R280.00 per change
• Branding cancelled after layouts have been generated will be charged for at R400 ex VAT, per layout.

General Branding Terms and conditions

• Branding will only commence once 50% deposit has been received and artwork has been approved in writing.
• If cheques are deposited into our bank account, branding will only commence once payment has been cleared.
• No cancellation of orders will be accepted once final approval of artwork has been received.
• Delivery dates are quoted from the day after artwork approval and receipt of payment – whichever is the later.
• Amendments made to proofs will result in delay to delivery date. Should you require changes, we will issue a new layout for final proofing before production commences.
• Changes to layouts can take up to 24 hours to generate.